Shipping Policy

Local Normal Postage varies for all items depending on the weight of each individual item. All local delivery is handled by Singapore Post Office via normal or registered mail. Normal postage takes 2 – 5 working days (excluding weekends & public holidays) to deliver. Tracking of parcel is not available via normal mail hence we strongly advise customers to opt for Registered postage. We will not be held liable for any lost mail through Normal Mail and will not entertain any refunds or compensation when mails are lost.
Customers can opt for registered mail with tracking number provided for tracing via singpost website is available with an additional top up at $2.50 for each successful order made. Please note that the postman will leave a notification slip should there be no one at the mailing address on delivery. You may then retrieve the parcel at the nearest post office the next day. Taqbin Courier Delivery is available at an additional topup of $6.50.
We will not entertain meet up request.

Free Shipping only applies for orders that are more than $50 in a Single Receipt :

-The amount is paid for in a single receipt/transaction.

-Free shipping mode is by Singpost normal mail. * If customer wants to have it registered , a topup is required *

-$50 Order is not applicable for free shipping. Only amount MORE than $50

Free Registered Mail for orders over $65 is applicable only if:

– The amount is paid for in a single receipt. Please note that it cannot be accumulated.

– All items paid for are sent out in a single parcel.

Items are posted out daily (Monday to Friday) basis.

Should you wish to opt for International Postage/Speed Post, please email us at iknowthatshop@gmail.com for quotations.
Please note that we will not be liable for any customs, taxes incurred.

Free Courier Delivery for orders over $80 is applicable only if:

– The amount is paid for in a single receipt. Please note that it cannot be accumulated.

– All items paid for are sent out in a single parcel

As Shipping rates are charge accordingly by per item weight, the more items you buy the more you will save on shipping charges 🙂
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